Parrot Chat

Privacy Policy

Last Updated: February 5, 2026

Parrot Chat ("we", "our", or "the Service") provides a mobile and web messaging platform with wallet-based access. This Privacy Policy explains what information we collect, how we use it, and the rights available to you. By using the Service, you agree to the practices described in this Policy.

1. Information We Collect

Parrot Chat collects only the minimum data necessary to operate the Service.

1.1 Wallet Public Address

We collect and store only your public wallet address for authentication and service operation. We do not collect or access private keys, mnemonics, or any wallet secrets. These remain fully on your device.

1.2 Display Name (Optional)

Users may optionally set a display name visible to others. It is used only for identification within the Service and not for analytics or marketing.

1.3 Messages & Media

Messages, images, videos, and files may be stored temporarily for delivery and synchronization. All such content:

  • is encrypted at rest
  • is transmitted securely (SSL/TLS)
  • is automatically deleted within 30 days
  • may be retained briefly if required for handling user reports or disputes (see Section 4)

We cannot delete data stored on recipient devices.

1.4 Technical Data

To maintain stability and security, we may process:

  • server logs (including IP addresses for security and service improvement)
  • device identifiers (mobile app only, for fraud prevention)
  • error and crash reports
  • operational performance data
  • Firebase Cloud Messaging (FCM) device tokens for push notifications

We do not use this data for tracking or advertising.

1.5 Report & Safety Data

If you submit a report, relevant content and related logs may be retained temporarily for review. This data is deleted when the case is closed and in any event within 30 days unless legally required otherwise.

1.6 Cookies (Web Only)

The mobile apps do not use cookies. The web version uses only essential, strictly functional cookies for session management. No tracking or cross-site analytics cookies are used.

1.7 Location Data

We collect location data only when you explicitly enable location sharing or real-time location sharing features. Location data is:

  • collected only with your explicit consent
  • used solely for the location sharing feature you activated
  • not stored permanently on our servers
  • automatically deleted within 30 days
  • not used for advertising, analytics, or any other purpose

You can revoke location permission at any time through your device settings or by disabling the location sharing feature in the app. When disabled, we immediately stop collecting location data.

2. Information We Do Not Collect

We do not collect or store:

  • email addresses, phone numbers, or legal names
  • private keys, mnemonics, or wallet secrets
  • contact lists
  • photo library or file system contents
  • biometric identifiers
  • advertising identifiers (IDFA/AAID)
  • payment information
  • permanent chat history

Location data is collected only when you explicitly enable location sharing features. All other location-based tracking is disabled.

If you delete the app or wallet, cryptographic keys stored on your device are permanently lost and cannot be recovered by us.

3. How We Use Information

We process information solely to:

  • deliver and synchronize messages
  • maintain wallet-based access
  • provide location sharing when explicitly enabled by users
  • ensure security and prevent abuse
  • improve performance
  • send push notifications where permitted
  • comply with applicable laws

We do not sell, rent, or share personal information for advertising or marketing.

4. Data Retention

We retain data only for the minimum period required:

  • Messages & media: deleted within 30 days
  • Location data: deleted within 30 days
  • Report/dispute data: retained only during review, deleted within 30 days when the case ends
  • Operational server data: retained only as required by law
  • Account-related server data: deleted upon account deletion, except report-related data retained temporarily as noted above

Deletion timelines may be subject to delays caused by technical requirements, system backups, or legal obligations.

5. Data Storage & International Transfers

We use cloud infrastructure such as AWS (Singapore region) and Firebase for secure service operation. Additional regions may be added in the future to support service scaling.

We apply reasonable safeguards to comply with applicable privacy laws.

We are not responsible for incidents, data loss, or outages caused by third-party infrastructure providers.

6. How We Share Information

We do not share personal data except:

  • where required to comply with applicable law
  • to investigate fraud, abuse, or platform safety issues
  • with service providers (AWS, Firebase) operating strictly under our instruction

We do not enable advertising or marketing data sharing.

7. Device Permissions

The app may request access to:

  • camera
  • microphone
  • photo/media library
  • location
  • notifications

These permissions are used only to provide user-initiated features. We do not use permissions for tracking.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • request access, correction, or deletion
  • limit processing
  • withdraw permissions
  • request data portability
  • delete your account

You may exercise these rights by contacting us at the address below.

9. Account Deletion & Wallet Removal

If you delete your account:

  • server-side data is removed
  • wallet secrets on your device cannot be recovered
  • delivered messages may remain available to recipients
  • report/dispute-related data may be retained briefly but deleted within 30 days if no longer needed

We cannot restore or recover any wallet information.

10. Security Disclaimer

We implement reasonable technical and organizational safeguards, but:

  • we cannot guarantee protection against risks caused by user device compromise, malware, jailbreaking, or insecure networks
  • we do not control, and are not responsible for, data stored on user devices
  • uninterrupted availability or error-free operation is not guaranteed

You are responsible for maintaining the security of your device and wallet.

11. Children's Privacy

The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect data from children.

12. Child Sexual Abuse and Exploitation (CSAE) Policy

Our app strictly prohibits any content related to child sexual abuse or exploitation (CSAE). We do not allow the creation, upload, sharing, or distribution of such content. Any account found violating this policy will be permanently removed and may be reported to relevant law enforcement authorities. Users can report CSAE-related content through the in-app reporting feature or by contacting us at parrotchat.cs@gmail.com. We are committed to protecting minors and complying with all applicable laws and Google Play policies.

13. Changes to This Policy

If we make material changes, we will notify users through in-app notice or updated posting on this page.

14. Contact

For privacy-related questions, please contact: parrotchat.cs@gmail.com

This Policy is operated by Parrot Chat (Futurecode Co., Ltd.), the data controller for the Service.

© 2026 Parrot Chat. All rights reserved.